“Store not connected”: reconnect the plugin

Our checks can’t reach the plugin any more. Usually it was deactivated, disconnected or reinstalled.

This is a setup problem, not a broken checkout. Our checks reached your store, but the Cart Lookout plugin didn’t accept them, so we couldn’t test the checkout.

An incident report titled Store not connected (setup needed), stopped at the Prepare step

Fix it

In WordPress, go to Plugins and check Cart Lookout is installed and active.
Open WooCommerce → Cart Lookout. If the status says Not connected, the token was removed.
If you only reactivated the plugin, press I’ve reconnected it, check now on the incident: that may be all it needed.
Still not connected? Press Reconnect on the incident or on the store’s page. You get a new token; paste it into WooCommerce → Cart Lookout, press Save token, then Connect on your dashboard. The store’s history and settings stay, and the incident closes by itself once a check passes.

The Cart Lookout plugin settings showing Not connected and the Connection token box

Common causes

The plugin was deactivated or deleted, for example during a clean-up or a site migration.
Someone pressed Disconnect in WooCommerce → Cart Lookout.
The site was restored from a backup made before you connected.
Your server’s clock is wrong. Our requests are signed and expire after 5 minutes. If the incident mentions the clock, ask your host to turn on time sync (NTP).

Didn’t help? Email hello@cartlookout.com. More help