Help
Short guides with pictures. Can’t find it? Email hello@cartlookout.com.
Getting started
- Set up Cart Lookout in five minutes
Add your store, install the plugin, paste one token. Then we test your checkout around the clock.
When something’s wrong
- Cloudflare or a firewall is blocking checks
Allow 194.39.122.167, or on Cloudflare let us add the rule for you. - “Store not connected”: reconnect the plugin
Our checks can’t reach the plugin any more. Usually it was deactivated, disconnected or reinstalled. - Your checkout is broken: what to do
Read the incident report, find the step that failed, fix it, then re-run the test. - Other messages and what they mean
Site down, blocked, no payment method, test postponed, store clock wrong: what each means and what to do.
Good to know
- What test orders do in your store
Hidden test product, no money taken, no emails, deleted straight after with stock put back. - Who gets alerts, and when
Two failures in a row before any alert, a note when it’s fixed, and a short report every Monday.